Refund Policy

REFUND ELIGIBLE (30-day money-back guarantee):

• Shared Linux Hosting (new first-time signups only)

• Shared Windows Hosting (new first-time signups only)

• Reseller Hosting (new first-time signups only)

The 30-day money-back guarantee applies to the above services ONLY for first-time signups. Second or subsequent signups for the same type of service are NOT eligible.

NO REFUND is available on the following services under any circumstances:

• Domain registration, transfer, or renewal (any TLD)

• VPS Servers (all types — Gold, Platinum, Speed, Forex)

• Dedicated Servers (AMD, Ryzen, Intel, EPYC)

• Cloud Servers and Cloud VPS

• SSL Certificates (DV, OV, EV, Wildcard, Multi-Domain, Code Signing)

• Google Workspace (Business Starter, Standard, Plus)

• GPU Cloud servers

• SiteLock security

• CodeGuard backups

• Privacy protection

• Windows OS licences

• cPanel, Plesk, control panel licences

• Softaculous licences

• Any other add-on services

• Any service not explicitly listed in the refund-eligible section above

Even for eligible hosting services, refunds will NOT be processed in the following circumstances:

• The account was suspended or terminated for cause (Terms of Service violation)

• The account was involved in spam, abuse, or illegal activity

• The request is made after 30 days from the purchase date

• It is a second or subsequent signup for the same service

• The web hosting package includes a free domain — domain registration fees will be deducted from the refund amount

• Payment was made by bank transfer, cheque, money order, cash deposit, or DD

• Refunds will not cover taxes, setup fees, refund processing fees, or payment processing charges

To request a refund for an eligible Shared Hosting service:

1. Send an email from your registered email address to sales@domainresellerindia.com within 30 days of purchase

2. Include your Customer ID, order number, and reason for cancellation

3. Our team will review your request within 3–5 business days

4. Approved refunds will be processed as credit to your hosting account or domain control panel (at our discretion)

5. Bank refunds (where applicable) may take 5–10 business days to reflect

Do NOT initiate a payment chargeback. Doing so will result in immediate account termination and permanent ban from our services.

Azonic is a service provider. All services are delivered digitally:

• Account credentials are sent by email to your registered email address

• There is no physical shipping of any product

• Digital delivery is considered complete when credentials are sent to your email

It is your responsibility to:

• Maintain an active, working email address

• Notify us of any changes to your contact information

• Check your spam folder if you do not receive credentials within 2 hours

Failure to maintain accurate contact information will prevent you from receiving important account notices.

For any billing disputes:

1. First, contact us by email at sales@domainresellerindia.com

2. We will consult and negotiate in good faith to reach a satisfactory resolution

Governing Law: These policies are governed by the laws of India.

Jurisdiction: The Courts of Delhi, India shall have sole jurisdiction over all disputes.

Azonic Infotech Private Limited

D-7, Basement, Vivek Vihar, Phase-1

Delhi - 110095, India

Email: sales@domainresellerindia.com

Phone: +91-9811808080