Service Level Agreement

Azonic strives to maintain the following service availability targets:

Shared Hosting: 99.9% monthly uptime target

VPS Servers: 99.9% monthly uptime target

Dedicated Servers: 99.9% monthly uptime target

Cloud Servers: 99.9% monthly uptime target

Domain Registration System: 99.9% uptime target

Uptime is calculated as: ((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) × 100

Scheduled maintenance windows are excluded from uptime calculations and are not considered downtime.

This SLA covers the following:

• Web server accessibility (HTTP/HTTPS)

• Network connectivity to our servers

• DNS resolution for hosted domains

• Email server availability

• Control panel (cPanel/WHM) accessibility

• Database server availability (MySQL/MariaDB)

Uptime is measured from our network monitoring systems and represents server-side availability.

This SLA does not cover downtime resulting from:

• Scheduled maintenance (notified in advance)

• Force majeure events (natural disasters, acts of government, etc.)

• DDoS attacks or network-layer attacks beyond our control

• Customer-initiated actions (misconfigurations, script errors, resource overuse)

• Third-party service failures (payment processors, CDNs, etc.)

• Internet connectivity issues outside Azonic's network

• Domain name propagation delays (typically 24–48 hours)

• Customer's own network or ISP issues

• Issues caused by customer's software, scripts, or content

Azonic performs regular scheduled maintenance to ensure optimal performance and security:

Notice: Scheduled maintenance is announced at least 24 hours in advance via email and the System Status page at /status/

Maintenance Windows: Typically between 02:00–06:00 IST on weekdays

Emergency Maintenance: May be performed without advance notice if required for security or critical stability issues

Duration: Standard maintenance windows last 30–120 minutes. Extended maintenance is communicated separately.

When service issues occur, Azonic targets the following response times:

Critical (complete outage):

• Response: Within 1 hour of detection

• Update interval: Every 2 hours until resolved

High (major service degradation):

• Response: Within 4 hours

• Update interval: Every 4 hours

Medium (partial service impact):

• Response: Within 8 hours (business hours)

Low (minor issues):

• Response: Within 24 hours (business hours)

Service status updates are published at /status/

Azonic monitors services using:

• 24/7 automated uptime monitoring

• Network performance monitoring

• Server health monitoring (CPU, memory, disk, bandwidth)

• Security monitoring

Customers can check real-time service status at: domainresellerindia.com/status/

Monthly uptime reports are available upon request by emailing sales@domainresellerindia.com

IMPORTANT: This SLA represents Azonic's service commitment and performance targets. It does not entitle customers to any financial compensation, service credits, or refunds for downtime or service degradation.

Azonic will make commercially reasonable efforts to achieve the uptime targets described above. However, by using Azonic services, you acknowledge that 100% uptime is not technically guaranteed for any internet service.

For billing disputes related to extended outages, customers may contact sales@domainresellerindia.com and we will review the situation on a case-by-case basis at our sole discretion.